Overview
All staff are required to connect to the HealthCompany-Secure wireless network when using work-issued laptops, tablets, or personal devices for work purposes.
Steps to Connect:
- Locate the correct Wi-Fi network
- On your device, open Wi-Fi settings.
- Select HealthCompany-Secure from the list of available networks.
- Enter your login credentials
- Username: your HealthCompany email address
- Password: your HealthCompany account password
- Accept the security certificate
- On some devices, you may be prompted to accept or trust a security certificate. Choose "Accept" or "Trust" when prompted.
- Test your connection
- Once connected, try visiting the Staff Portal or opening Outlook to confirm internet access.
If You Encounter Issues:
- Double-check your username and password.
- Restart your device and try reconnecting.
- Move closer to a Wi-Fi access point.
- Forget the network and rejoin it.
Still can’t connect?
Please submit a ticket and include:
- Your location (e.g., Level 3 – Ward C)
- Device type (e.g., HP laptop, iPad)
- A description of what’s happening (e.g., “says incorrect password”)
We’ll get you back online ASAP.