Overview
If your current device (laptop, tablet, or desktop) is faulty, outdated, or you’re a new starter requiring hardware, follow the steps below to request a replacement or new device.
How to Request:
- Submit a Hardware Request Ticket
- Go to the Help Center and select Hardware & Device Support > Request New Device.
- Fill out the form with:
- Your full name and department
- Device type needed (laptop, tablet, desktop)
- Reason for request (e.g., faulty device, new starter)
- Any urgent deadlines
- Approval Process
- Your request will be reviewed by your manager and IT Procurement.
- Approval usually takes 1–2 business days.
- Device Delivery & Setup
- Once approved, you’ll be contacted with delivery details.
- IT will assist with initial setup and software installation.
Need a Device Immediately?
If it’s an urgent hardware failure, call the IT Helpdesk directly at ext. 3546 for priority support.