Overview
If you require a new laptop or iPad to carry out your work at HealthCompany—whether you're a new staff member or replacing outdated equipment—this guide will walk you through the request process.
Who Can Use This Guide
- New starters who haven’t yet received a device
- Staff who need to replace old or malfunctioning equipment
- Teams requesting additional devices for operational use (e.g., ward rounds, Telehealth, mobile documentation)
Step-by-Step Process
- Submit a Device Request Form
- Go to: Help Center > Hardware & Device Support > Request a Device
- Choose the type of device you need:
- 💻 Laptop (Windows or Mac)
- 📱 iPad (with or without keyboard case)
- Provide a brief business justification (e.g., mobile charting, remote work, device no longer functional)
- Manager Approval
- Your request will be automatically routed to your line manager for approval
- Approval is required before IT can allocate or purchase devices
- Device Allocation & Setup
- Once approved, IT will:
- Allocate a device from inventory (if available), or
- Place an order and notify you of estimated delivery
- Devices are configured with:
- HealthCompany security policies
- Preinstalled software (EMR, MS Office, communication tools, etc.)
- Once approved, IT will:
- Pickup or Delivery
- You’ll receive an email once your device is ready
- Choose to:
- Pick it up from your local IT hub, or
- Request courier delivery (for remote staff only)
Expected Timeframes
| Request Type | Approx. Timeframe |
|---|---|
| In-stock Device | 2–3 business days |
| New Order Required | 7–10 business days |
Need Help Tracking Your Request?
- Check your ticket status under My Requests in the Help Center
- Or contact the IT Service Desk at it-support@healthcompany.org