If you tried logging in too many times with the wrong password, your account may be temporarily locked. Here's what to do:
- Wait 15 Minutes
HealthCompany’s systems automatically unlock your account after a short cooldown period. - Still Locked After 15 Minutes?
Submit an IT ticket and include:- Your full name
- Your email/username
- The system you're trying to access
- A description of the issue (e.g., “account locked after too many attempts”)
We aim to respond within 1 business hour for account lockouts.
🧠 Pro Tips
- Don’t share your password with anyone — not even IT.
- Consider using a password manager to keep track of your login credentials.
- If you suspect someone else has access to your account, report it immediately via the Help Center under “Security Concern.”
Need help now?
Use the "Get Help" button on the Staff Portal to chat with an agent or trigger Auto Assist for step-by-step troubleshooting.