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Setting Up Telehealth on Your Device

Overview
This guide will help you set up Telehealth services on your laptop, tablet, or desktop so you can conduct virtual patient consultations smoothly.

Step 1: Check System Requirements

  • Ensure your device meets the minimum specifications:
    • Operating System: Windows 10 or later / macOS 10.14 or later
    • Internet speed: At least 5 Mbps upload/download
    • Webcam and microphone (built-in or external)

Step 2: Install the Telehealth Application

Step 3: Log In to Your Telehealth Account

  • Use your HealthCompany credentials to sign in.
  • If you don’t have an account yet, request access via the Staff Portal.

Step 4: Configure Your Camera and Microphone

  • Open the app and navigate to Settings > Devices.
  • Select the appropriate camera and microphone from the dropdown menus.
  • Test your audio and video by starting a test call (available in the app).

Step 5: Schedule Your First Appointment

  • Use the Schedule tab to book telehealth consultations with patients.
  • Ensure your calendar is synced with your HealthCompany account.

Tips for Best Performance:

  • Use a wired internet connection when possible.
  • Close unnecessary applications during calls.
  • Use headphones with a microphone to reduce background noise.

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